Privacy Policy

Last updated: April 2025 · Effective immediately

Plain English: We only collect your phone number when you ask for a demo or sign up. We never sell it, never use it for unsolicited marketing, and we delete demo numbers after 30 days. You're in control.

1. Who we are

MissedCallFix is operated by Joshua Da Costa (the "data controller"). We're based in the UK and operate under UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

2. What data we collect and why

Live demo (phone number)

What: Your UK mobile number
Why: To send you the demo SMS and, if you requested Elite, a demo voice call — exactly as you asked by submitting the form
Legal basis: Explicit consent — you tick the box and trigger the demo yourself (PECR / UK GDPR Art. 6(1)(a))
Kept for: 30 days, then automatically and permanently deleted

Free trial / account sign-up

What: Name, email, phone number, trade, location
Why: To set up and run your MissedCallFix account
Legal basis: Contract performance (UK GDPR Art. 6(1)(b))
Kept for: Duration of account + 12 months after closure

Contact / audit form

What: Name and phone number
Why: To respond to your enquiry
Legal basis: Legitimate interest (UK GDPR Art. 6(1)(f))
Kept for: 90 days

Service usage

Missed call logs, SMS delivery records, voice call summaries linked to your account
Used to operate the service and power your dashboard
Retained for the life of your account

3. Who we share data with

We use the following sub-processors. Each handles data only as we instruct and under their own GDPR-compliant terms:

Twilio — sends and receives SMS on your behalf Privacy policy ↗
Bland.ai — powers voice callbacks on Pro and Elite plans Privacy policy ↗
Stripe — processes payments. We never see or store card numbers Privacy policy ↗
Railway — hosts our servers in EU/UK data centres Privacy policy ↗

We do not sell, rent or share your data with any third party for marketing purposes. Full stop.

4. Demo numbers — GDPR detail

When you enter your number for a demo, you are explicitly requesting a service communication — this is not unsolicited marketing. It is processed under PECR as a requested service message.

Your number is stored only to enforce the 3-demo-per-number limit. It is never added to any marketing list and is permanently deleted after 30 days.

5. Cookies and tracking

This website uses no tracking cookies and no third-party analytics. No Google Analytics. No Meta Pixel. No advertising scripts. Nothing that tracks you across the web.

6. Your rights under UK GDPR

You have the right to:

Access — request a copy of what we hold about you
Rectification — ask us to correct inaccurate data
Erasure — ask us to delete your data
Restriction — ask us to limit how we process your data
Portability — receive your data in a portable format
Objection — object to processing based on legitimate interest
Withdraw consent — at any time, for any processing based on consent

Email hello@missedcallfix.co.uk to exercise any of these rights. We'll respond within 30 days.

You can also complain to the Information Commissioner's Office (ICO) if you're unhappy with how we've handled your data.

7. SMS opt-out

Reply STOP to any SMS from MissedCallFix at any time. You'll be added to our do-not-contact list immediately and will receive nothing further.

8. Security

All data is stored on encrypted servers in EU/UK data centres. All connections use HTTPS. Access is restricted to authorised personnel only.

9. Changes

If we make material changes to this policy we'll update the date above and notify active clients by email.

10. Contact

MissedCallFix
Email: hello@missedcallfix.co.uk